[CarbonNanotubes]

I have a process where the initial user (requester) completes the first task which sends out a notification email to a bunch of users. These users have the option to send a response back to the requester. My issue is I want the case to close automatically after a 24 hour timer has completed. If a response is received that timer should reset back to 24 hours again.

Anyone know how I could accomplish this? Here is the example of what I currently have, my thought was whenever a new response was submitted the timer would be triggered again and would reset back to 24 hours

[ClaudioLema]

Hello CarbonNanoTubes,

For help you, what version of ProcessMaker are you using?, anyway did you try to use "Start Event: Timer" to be able to start and define the execution times?, I attach the wiki about events in ProcessMaker:

https://wiki.processmaker.com/3.3/Events


Greetings.

[CarbonNanotubes]

We are using 3.5.7.

I don't think that would work since a start event must connect to a task or something first which in this case I would want it to connect to an exclusive gateway to fork which path to take (route to form task or close)

Another thing I have tried but does not seem to work is using the assignment rules timeout. I currently have it set to 5 minutes for testing.


In that trigger I first just sent an email which did work but when calling

Code: Select all

PMFDerivateCase(@@APPLICATION, @%INDEX);

die();

Which should try to send it to the next task but should also fail the exclusive gateway and route to the end event instead, right?

[programerboy]

Hi,
You can easily create automatic routes for your cases with "Automatic route case plugin".
Please check the following link:
https://pmlearning.info/plugin.php?t=processmaker-automatic-route-case-plugin
Thanks