Ask questions about installing and configuring ProcessMaker 3

Moderator: amosbatto

#824128
If using ProcessMaker Community Edition, version 3.2.2 and later have the following critical bugs:

* Datetimes in logs use the UTC time zone in 3.2.2+
* Home > Participated doesn't work in 3.2.2+
* Options in the Information menu don't work in 3.3.0+

None of these problems exist in the Enterprise Edition, which receives a higher level of testing and quality assurance.

Here are instructions to fix the code in version 3.2.2 and later to work around these bugs:
https://www.pmusers.com/index.php/Bugs_ ... _upgrading

For now I don't recommend that anyone upgrade or install beyond version 3.2.1 Community, until these bugs get fixed. For people how have already installed/upgraded beyond 3.2.1 Community, apply the code fixes and please report any other problems that you encounter.

Sorry about the inconvenience,
Amos
#824612
Nickvermeulen wrote: Mon May 27, 2019 4:17 am Amos
Do you mean that we should not use 3.3.6 or is your warning just referring to 3.2 variants?
As of version 3.3.10, these bugs still haven't been fixed. You will have to change the source code to use 3.3.6 as explained in:
https://www.pmusers.com/index.php/Bugs_ ... _upgrading
#826674
Hi
I am using the community edition processmaker-3.2.1-0. I have create a process where Manager create a case and then agents login and do the data entry for that case and which is then approved by QA.
I have create the following group Manager, Agent and QA.
Currently there are only 1 manager and 1 QA and 3 Agents.
From past 2 days when ever manager is creating a single case the agent are seeing 2 duplicate case with same case number in the unassigned folder. and when Agent completes one case and opens the 2nd instance the content are prepopulated as it is the same case and he submits that too. now in the QA login the same case is repeated 4 times for him to verify.
I tried cache clear and even exported the process and uninstalled and installed the community edition again in my machine and imported the process in fresh installation but same issue is getting repeated.
can you please help me with what is the issue.
#826680
Hi
I am using the community edition processmaker-3.2.1-0. I have create a process where Manager create a case and then agents login and do the data entry for that case and which is then approved by QA.
I have create the following group Manager, Agent and QA.
Currently there are only 1 manager and 1 QA and 3 Agents.
From past 2 days when ever manager is creating a single case the agent are seeing 2 duplicate case with same case number in the unassigned folder. and when Agent completes one case and opens the 2nd instance the content are prepopulated as it is the same case and he submits that too. The ability to choose the help of https://ca.edubirdie.com/do-my-homework-for-me simplifies my study process and my homework is done with a good quality. now in the QA login the same case is repeated 4 times for him to verify.
I tried cache clear and even exported the process and uninstalled and installed the community edition again in my machine and imported the process in fresh installation but same issue is getting repeated.
can you please help me with what is the issue.
Good, I also will try to choose the community edition processmaker-3.2.1-0.
#826687
SandeepRao wrote: Wed Sep 25, 2019 1:51 am From past 2 days when ever manager is creating a single case the agent are seeing 2 duplicate case with same case number in the unassigned folder. and when Agent completes one case and opens the 2nd instance the content are prepopulated as it is the same case and he submits that too. now in the QA login the same case is repeated 4 times for him to verify.
I tried cache clear and even exported the process and uninstalled and installed the community edition again in my machine and imported the process in fresh installation but same issue is getting repeated.
can you please help me with what is the issue.
If go to Admin > Case List Cache Builder and click on the Build Cache button. Does that fix it?

If not, then post the results of the following query in MySQL:
SELECT * FROM APP_CACHE_VIEW WHERE APP_NUMBER=100;
(change 100 to the case number)
#826694
Hi Amosbatto,
Please find the details of the SQL result for case 7.
it is assigned to 2 agents login.
Code: Select all
APP_UID	DEL_INDEX	DEL_LAST_INDEX	APP_NUMBER	APP_STATUS	USR_UID	PREVIOUS_USR_UID	TAS_UID	PRO_UID	DEL_DELEGATE_DATE	DEL_INIT_DATE	DEL_FINISH_DATE	DEL_TASK_DUE_DATE	DEL_RISK_DATE	DEL_THREAD_STATUS	APP_THREAD_STATUS	APP_TITLE	APP_PRO_TITLE	APP_TAS_TITLE	APP_CURRENT_USER	APP_DEL_PREVIOUS_USER	DEL_PRIORITY	DEL_DURATION	DEL_QUEUE_DURATION	DEL_DELAY_DURATION	DEL_STARTED	DEL_FINISHED	DEL_DELAYED	APP_CREATE_DATE	APP_FINISH_DATE	APP_UPDATE_DATE	APP_OVERDUE_PERCENTAGE
1351623535d8b66c8c06038092508580	1	0	7	TO_DO	3661193845d88d1fa9ac786097228684		9965515135d838964615b22041099269	9291992185d83896285f603033230158	25-09-2019 09:08	25-09-2019 09:08	25-09-2019 09:08	26-09-2019 09:08	25-09-2019 15:32	CLOSED	OPEN	#7	Cheque Data Storage	Upload Cheques by Manager	m manager1		3	0	0	0	0	0	0	25-09-2019 09:08	NULL	25-09-2019 09:08	0
1351623535d8b66c8c06038092508580	2	0	7	TO_DO	2120361325d88d274371a58001775140	3661193845d88d1fa9ac786097228684	8605041505d8389655beaf0074358824	9291992185d83896285f603033230158	25-09-2019 09:08	NULL	NULL	26-09-2019 09:08	25-09-2019 15:32	OPEN	OPEN	#7	Cheque Data Storage	View List by Agent	a agent3	m manager1	3	0	0	0	0	0	0	25-09-2019 09:08	NULL	25-09-2019 09:08	0
1351623535d8b66c8c06038092508580	3	1	7	TO_DO	8102722165d88d24c9b2961094348242	3661193845d88d1fa9ac786097228684	8605041505d8389655beaf0074358824	9291992185d83896285f603033230158	25-09-2019 09:08	NULL	NULL	26-09-2019 09:08	25-09-2019 15:32	OPEN	OPEN	#7	Cheque Data Storage	View List by Agent	a agent2	m manager1	3	0	0	0	0	0	0	25-09-2019 09:08	NULL	25-09-2019 09:08	0
#826696
Hi
A new created case 8 i have completed the case. manager created case 8. it got assigned to 2 agents. the 2 agents filled and it got assigned to QA 4 times. 2 from each agent to verify.
Code: Select all
APP_UID	DEL_INDEX	DEL_LAST_INDEX	APP_NUMBER	APP_STATUS	USR_UID	PREVIOUS_USR_UID	TAS_UID	PRO_UID	DEL_DELEGATE_DATE	DEL_INIT_DATE	DEL_FINISH_DATE	DEL_TASK_DUE_DATE	DEL_RISK_DATE	DEL_THREAD_STATUS	APP_THREAD_STATUS	APP_TITLE	APP_PRO_TITLE	APP_TAS_TITLE	APP_CURRENT_USER	APP_DEL_PREVIOUS_USER	DEL_PRIORITY	DEL_DURATION	DEL_QUEUE_DURATION	DEL_DELAY_DURATION	DEL_STARTED	DEL_FINISHED	DEL_DELAYED	APP_CREATE_DATE	APP_FINISH_DATE	APP_UPDATE_DATE	APP_OVERDUE_PERCENTAGE
3790588375d8c79594dc5d0056638329	1	0	8	COMPLETED	3661193845d88d1fa9ac786097228684		9965515135d838964615b22041099269	9291992185d83896285f603033230158	26-09-2019 14:09	26-09-2019 14:09	26-09-2019 14:10	27-09-2019 14:09	27-09-2019 12:33	CLOSED	OPEN	#8	Cheque Data Storage	Upload Cheques by Manager	m manager1		3	0	0	0	0	0	0	26-09-2019 14:09	26-09-2019 14:21	26-09-2019 14:21	0
3790588375d8c79594dc5d0056638329	2	0	8	COMPLETED	1149291995d88d2159764c2016721883	3661193845d88d1fa9ac786097228684	8605041505d8389655beaf0074358824	9291992185d83896285f603033230158	26-09-2019 14:10	26-09-2019 14:16	26-09-2019 14:18	27-09-2019 14:10	27-09-2019 12:34	CLOSED	OPEN	#8	Cheque Data Storage	View List by Agent	a agent1	m manager1	3	0	0	0	0	0	0	26-09-2019 14:09	26-09-2019 14:21	26-09-2019 14:21	0
3790588375d8c79594dc5d0056638329	3	0	8	COMPLETED	2120361325d88d274371a58001775140	3661193845d88d1fa9ac786097228684	8605041505d8389655beaf0074358824	9291992185d83896285f603033230158	26-09-2019 14:10	26-09-2019 14:20	26-09-2019 14:20	27-09-2019 14:10	27-09-2019 12:34	CLOSED	OPEN	#8	Cheque Data Storage	View List by Agent	a agent3	m manager1	3	0	0	0	0	0	0	26-09-2019 14:09	26-09-2019 14:21	26-09-2019 14:21	0
3790588375d8c79594dc5d0056638329	4	0	8	COMPLETED	7585144045d88d2967a2ab0028751645	1149291995d88d2159764c2016721883	4064941405d8389659a0ab3038656435	9291992185d83896285f603033230158	26-09-2019 14:18	26-09-2019 14:18	26-09-2019 14:19	27-09-2019 14:18	27-09-2019 12:42	CLOSED	OPEN	#8	Cheque Data Storage	QA Process	q quality1	a agent1	3	0	0	0	0	0	0	26-09-2019 14:09	26-09-2019 14:21	26-09-2019 14:21	0
3790588375d8c79594dc5d0056638329	5	0	8	COMPLETED	7585144045d88d2967a2ab0028751645	1149291995d88d2159764c2016721883	4064941405d8389659a0ab3038656435	9291992185d83896285f603033230158	26-09-2019 14:18	26-09-2019 14:19	26-09-2019 14:19	27-09-2019 14:18	27-09-2019 12:42	CLOSED	OPEN	#8	Cheque Data Storage	QA Process	q quality1	a agent1	3	0	0	0	0	0	0	26-09-2019 14:09	26-09-2019 14:21	26-09-2019 14:21	0
3790588375d8c79594dc5d0056638329	6	0	8	COMPLETED	7585144045d88d2967a2ab0028751645	2120361325d88d274371a58001775140	4064941405d8389659a0ab3038656435	9291992185d83896285f603033230158	26-09-2019 14:20	26-09-2019 14:20	26-09-2019 14:21	27-09-2019 14:20	27-09-2019 12:44	CLOSED	OPEN	#8	Cheque Data Storage	QA Process	q quality1	a agent3	3	0	0	0	0	0	0	26-09-2019 14:09	26-09-2019 14:21	26-09-2019 14:21	0
3790588375d8c79594dc5d0056638329	7	1	8	COMPLETED	7585144045d88d2967a2ab0028751645	2120361325d88d274371a58001775140	4064941405d8389659a0ab3038656435	9291992185d83896285f603033230158	26-09-2019 14:20	26-09-2019 14:21	26-09-2019 14:21	27-09-2019 14:20	27-09-2019 12:44	CLOSED	OPEN	#8	Cheque Data Storage	QA Process	q quality1	a agent3	3	0	0	0	0	0	0	26-09-2019 14:09	26-09-2019 14:21	26-09-2019 14:21	0
#826701
Classic processes (created in the old designer in ProcessMaker 2) can be used in version 3.2, but they will not be converted into BPMN processes. The only way to convert a classic process to a BPMN process is to manually recreate it in the new BPMN designer from scratch. Also you may refer https://routerlogin.one/time-warner-router-login/ guide. It might speedup this process of conversion.
Last edited by blocker1 on Mon Nov 25, 2019 2:14 am, edited 1 time in total.
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