[amosbatto]

When you put this in the template's rich text editor:

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https://@=ticket_id_link

The template editor will automatically recognize it as a URL and transforms it into this HTML code:

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<p><a href="https://=ticket_id_link">https://@=ticket_id_link</a></p> 

You can fix this by editing the HTML code and changing it to:

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<p><a href="https://@=ticket_id_link">https://@=ticket_id_link</a></p> 

You can also prevent this problem by putting the protocol in your variable. If you set the variable in the trigger like this:

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@@ticket_id_link = "https://example.com/extra/info"; 

Then you can use this HTML in the template:

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<p><a href="@=ticket_id_link">@=ticket_id_link</a></p> 

[amosbatto]

I now see the problem that your are describing. When the form is saved, it changes the HTML code.

To get around it, I used this trigger code:

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@@ticket_id_link = '<a href="https://myexample/extra/info">Extra Info</a>'; 

Then I used this in my template:

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For more, see: @=ticket_id_link

Please register a bug report about this at http://bugs.processmaker.com

[robert3erw]

I get this bug to. It's breaking a lot of stuff for me. Can you link to the raised issue