Data lost after submitting via web entry (PM version 3.1.3-community)

Data lost after submitting via web entry (PM version 3.1.3-community)#829982

By Zora99 - Mon Jun 13, 2022 12:08 am

- Mon Jun 13, 2022 12:08 am #829982

I created a web entry form so the external users can submit without login into PM.
Some cases are successfully submitted, but some submissions are blank and we can't find the data history and change log too.

What should I do? Because the data totally lost and we don't know who submitted it.

/home/delinaref/Pictures/Screenshot from 2022-06-13 11-01-50.png
/home/delinaref/Downloads/WhatsApp Image 2022-06-13 at 11.04.07 AM.jpeg
/home/delinaref/Downloads/WhatsApp Image 2022-06-13 at 11.05.55 AM.jpeg

Attachments

WhatsApp Image 2022-06-13 at 11.04.07 AM.jpeg (37.17 KiB) Viewed 3480 times

WhatsApp Image 2022-06-13 at 11.05.55 AM.jpeg (57.79 KiB) Viewed 3480 times

Screenshot from 2022-06-13 11-01-50.png (20.68 KiB) Viewed 3480 times

Re: Data lost after submitting via web entry (PM version 3.1.3-community)#830017

By marceloayllon - Mon Jun 27, 2022 9:23 am

- Mon Jun 27, 2022 9:23 am #830017

Hello Zora99,

At this point where the data does not appear in these two places, data history and log of PM, it seems to me that no information can be retrieved.

it could be a bad connection between the client and your server where the variables were not sent, it is very rare but it is possible that it could happen.