amosbatto wrote: ↑Mon Nov 06, 2017 11:37 pm
You can give the users the PM_ALLCASES permission in their role to allow them to see cases that they haven't participated in.
i have a process, and add Permission to another User (in the same group / operator) to view the case without Assignment or Participated.
but that user can't see any cases created.
Than i follow this instruction :
If the user isn't assigned to the case and hasn't participated in the case, then the case can be accessed:
Using the advanced search, which is only available to users who have the PM_ALLCASES permission in their role.
Using the Jump To option, which can be found in the Inbox, Draft, Participated, Unassigned, and Paused folders.
than i add PM_ALLCASES in Operator Roles, now the user (that i give Permission) can see the cases throught Advanced Search. But another users in the same Roles (that i given't Permission) can see the cases too, the Permission become useless.
Am i wrong? any miss steps? please help
Thank you in advance,