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#828441
Hi all,
we encounter this issue:
many case have been missing. We can not find case, both in "advance search" box and in user's next task inbox, although case status is TO_DO.
This happens when user click continue, case will be route to next task.

i check with table app_delegation I found records where DEL_LAST_INDEX = 1 have DEL_THREAD_STATUS = CLOSED and APP_STATUS = TO_DO and DEL_FINISH_DATE IS NOT NULL

Tks for support !

app_cache_view and app_delegation data in attach
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#828467
Hi,
Please check these links and run them in cmd (first get backup form your database):
https://wiki.processmaker.com/3.3/processmaker_command#cacheview-repair
https://wiki.processmaker.com/3.3/processmaker_command#migrate-new-cases-lists

http://pmlearning.info
Thanks
#828469
programerboy wrote: Mon Sep 28, 2020 3:08 am Hi,
Please check these links and run them in cmd (first get backup form your database):
https://wiki.processmaker.com/3.3/processmaker_command#cacheview-repair
https://wiki.processmaker.com/3.3/processmaker_command#migrate-new-cases-lists

http://pmlearning.info
Thanks
Do you have any solution to solve this problem so it won't happen again?
Currently we update/correct data in "app_delegation" table for cases we found missing fields. We are seeking for solution to make this issue not happen again.
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