Why I can't access case notes from participated screen

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Why I can't access case notes from participated screen#826962

By Kramer - Tue Nov 19, 2019 4:08 am

- Tue Nov 19, 2019 4:08 am #826962

I need help regarding when I click "Case Notes" when I'm on the participated screen, I received a prompt saying "You do not have permission to access the cases notes". Even though I am sure I do have permissions set on that particular process. Any advice would be appreciated.

Re: Why I can't access case notes from participated screen#826968

By dan123dan - Wed Nov 20, 2019 3:09 pm

- Wed Nov 20, 2019 3:09 pm #826968

To open the case of the link, the user needs to be logged in into ProcessMaker.

If the user doesn't participate in the case is because the user doesn't have specific process permission and for that reason the user recived the error "You do not have permission to access the cases notes".

Check if the user is participating in the case and if the user has specific process permission.