- Thu Mar 13, 2014 4:05 pm
#777318
Hi, Im trying to direct users directly to a Case using an url like this
http://process.mysite.com/sysDev/en/neoclassic/cases/cases_Open?APP_UID=1978038575321ed99046a53037281332&DEL_INDEX=3
The page display with the correct informations but no Header or Left section are show
The way I understand the screen is normaly if you login using http://process.mysite.com after login it show the case page who is similar to a page containing 3 frames,
- the top section where it show the header, with the menu and the logout button at the right
- The case section where it show newcase, inbox, unassigned etc
- the main section where the inputform appear
when we use direct link like Case_open we only have the center section, no Header and no case section
is there a way to force them to be present so the user can logoff or do another case if he need to
See images
http://process.mysite.com/sysDev/en/neoclassic/cases/cases_Open?APP_UID=1978038575321ed99046a53037281332&DEL_INDEX=3
The page display with the correct informations but no Header or Left section are show
The way I understand the screen is normaly if you login using http://process.mysite.com after login it show the case page who is similar to a page containing 3 frames,
- the top section where it show the header, with the menu and the logout button at the right
- The case section where it show newcase, inbox, unassigned etc
- the main section where the inputform appear
when we use direct link like Case_open we only have the center section, no Header and no case section
is there a way to force them to be present so the user can logoff or do another case if he need to
See images
Last edited by alainb on Tue Mar 18, 2014 10:08 am, edited 1 time in total.