[hercules97]

Hi,
We are on 2.5.2, what we notice is that ad hoc users on a task with self service assignment rule are seeing the unassigned cases for that task in their unassigned box.
What we are looking for is that only the users/group listed as users for the task see the cases in their unassigned box and that ad hoc users will not but are only available as users to re-assign cases to for this task which (please correct me if i am wrong) seems to should be the logical behavior for this.
Thanks,

[RicardoMG]

Hello
All groups or users assigned to the task, including users or groups ad hoc, they can take the case from the unassigned tray

You can review these links in the ProcessMaker documentation:
https://wiki.processmaker.com/index.php/2.0/Tasks#Assign_Users_and_User_Groups_.28Ad-hoc.29
https://wiki.processmaker.com/3.2/Tasks#Self-Service

Best regards!