- Thu Dec 26, 2019 4:53 am
#827244
Hi,
We are on 2.5.2, what we notice is that ad hoc users on a task with self service assignment rule are seeing the unassigned cases for that task in their unassigned box.
What we are looking for is that only the users/group listed as users for the task see the cases in their unassigned box and that ad hoc users will not but are only available as users to re-assign cases to for this task which (please correct me if i am wrong) seems to should be the logical behavior for this.
Thanks,
We are on 2.5.2, what we notice is that ad hoc users on a task with self service assignment rule are seeing the unassigned cases for that task in their unassigned box.
What we are looking for is that only the users/group listed as users for the task see the cases in their unassigned box and that ad hoc users will not but are only available as users to re-assign cases to for this task which (please correct me if i am wrong) seems to should be the logical behavior for this.
Thanks,