PM 2.5.2 mobile Skin on latest IOS 12.2

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PM 2.5.2 mobile Skin on latest IOS 12.2#824187

By as13969 - Tue Apr 30, 2019 10:01 am

- Tue Apr 30, 2019 10:01 am #824187

Dear PM Support,

Is it a known issue of mobile skin using the latest IOS 12.2 that new case drop down menu is not displaying anymore?
Currently, our PM users who upgraded their IOS to 12.2 are not able to submit a PM case using an IPAD.

We can replicate this issue on all browsers (Chrome, Firefox and Safari). Only the INBOX, DRAFTS and HISTORY are displaying as they don't used a dropdown menu.

Please let me know if there are any workaround to fix this issue.

Thanks, in advance.

Alfred

Attachments

mobile skin PM.png (95.29 KiB) Viewed 6823 times

Re: PM 2.5.2 mobile Skin on latest IOS 12.2#824193

By amosbatto - Tue Apr 30, 2019 8:50 pm

- Tue Apr 30, 2019 8:50 pm #824193

PM 2.5.2 is 5 years old and is no longer supported. You should consider upgrading.

Re: PM 2.5.2 mobile Skin on latest IOS 12.2#824194

By amosbatto - Tue Apr 30, 2019 8:59 pm

- Tue Apr 30, 2019 8:59 pm #824194

I don't have an Apple device to test this. You should do a second install of PM 3.2.1 and see if it works in that version. The mobile skin hasn't been updated for several years. If it doesn't work, then file a bug report about it and post a link to your bug report.
Also it really helps if you can try and debug the problem:
https://support.brightcove.com/debugging-mobile-devices