[cmtryl]

Hi Team,

We have our production site running on http://enterprise.processmaker.com/syst ... cases/main.

And the uat site was running on http://sandbox.processmaker.com/systnta ... cases/main

Now the uat site is not available.

Would you check and bring back our uat site.

Thanks

kind regards

[amosbatto]

I will ask the site admin if the "tntaustralia" workspace can be reactivated on sandbox. Are you paying for hosting services from ProcessMaker, Inc or is this an Enterprise Trial? If using the Enterprise Trial, remember that is only for testing purposes and it is only available for a limited time period. If you plan to use PM in production, then you should install PM on your own server or contact the PM Sales Department and ask about our hosting services.

[cmtryl]

Hi Team,

We are paying the enterprise hosting service.

kind regards

Rosfle

[amosbatto]

Rosfle,
Did someone from PM Support respond to you via email or telephone? I sent them an email asking them to reactivate your workspace on the sandbox server.
Regards, Amos

[cmtryl]

Hi Amos,

I still have not got any phone call or email about this issue.

Would you follow this up.

We are waiting for doing some testing.

thanks

kind regards

Rosfle

[pfsilva]

Good morning Rosfle

The workspace has been restored and now you should be able to log in, it seems that a plugin was causing it not to load, to fix the problem we disabled them all.

If you need to enable one or more plugins, please let us know so we can request it to our Cloud Operations Department.

Please remember that in order to better track issues reported, it's necessary to create a ticket in our ProcessMaker Support Portal (bugs.processmaker.com), if you don't remember your password, please let us know so we can help you reset it.

Best regards.

[cmtryl]

Thanks Pedro.

Now the site http://sandbox.processmaker.com/systnta ... cases/main is back.

But I have an issue now that the original credential we used to login is not working anymore.

Would you let me what credential I can use to login to the site.

kind regards

Rosfle

[cmtryl]

Hi Pedro,

It is plugin TNT auth managing the sso login. Please enable that plugin.

Thanks

kind regards

Rosfle

[amosbatto]

Hi Rosfle,
The support team doesn't read this forum and I only check once a day, so this is a very slow way to get your issues resolved.
Can you please register a report about this at http://bugs.processmaker.com. Do you remember your login credentials? If not, we can send you your username and send you a link to reset your password.

[pfsilva]

Good morning Rosfle

I'm writing to keep the thread updated, the tntauth.php plugin was enabled and as per your last email, the workspace and the authentication are now working.

Please remember that in order to better track the issues on both parties,you need to submit a new ticket to bugs.processmaker.com

If you don't have access or forgot your password, please let us know so we can help you reset it.

Best regards.