- Tue Nov 08, 2016 11:44 am
#787364
Hi,
I am facing a wired problem where the master process show [Unsassigned] in the current user. This is not deterministic and does not apply to all cases of the process.
In more details, I have a master process and depending on its parameters a bunch of sub processes is started. Some cases are fine but some are not. While the master sub process both work fine and the sub process is correctly assigned, the current user is [Unassigned] for the master process. This causes the managers and case initiators not to know who is working on the subprocess. This was worked around by appending the master case number in the title of the subprocess number since we use the case IDs a lot and it it easy.
What is causing this issue and how can I debug this?
EDIT: After deeper research, cases displaying [UNASSIGNED] are master cases indeed, but have not been paused (?) when the sub case was created. When looking for the master case ID, two results are returned, the unassigned master one and the sub process one. Doing the same for a sane case only returns one result.
PS: The two results are because the master case number is injected in the sub case title.
I am facing a wired problem where the master process show [Unsassigned] in the current user. This is not deterministic and does not apply to all cases of the process.
In more details, I have a master process and depending on its parameters a bunch of sub processes is started. Some cases are fine but some are not. While the master sub process both work fine and the sub process is correctly assigned, the current user is [Unassigned] for the master process. This causes the managers and case initiators not to know who is working on the subprocess. This was worked around by appending the master case number in the title of the subprocess number since we use the case IDs a lot and it it easy.
What is causing this issue and how can I debug this?
EDIT: After deeper research, cases displaying [UNASSIGNED] are master cases indeed, but have not been paused (?) when the sub case was created. When looking for the master case ID, two results are returned, the unassigned master one and the sub process one. Doing the same for a sane case only returns one result.
PS: The two results are because the master case number is injected in the sub case title.