[fgbavista]

Yesterday I made a fresh and a Fisrt instalation of a version processmaker-3.0-GA-community.tar.gz. After some configurations, I'm trying to create a case with a 'operator','manager' or 'admin' and I see "You can't start a case because you don't have a starting task assigned".

How to do I solve this?

Sorry, I'm new here.

Thanks

[liliana]

Hi fgbavista,

You need to create a starting event, check this documentation, otherwise you couldn't start your case.

Regards,

[Ironguts25]

You'll also get that error message if you have no Users assigned to your initial task. Make sure you have active users assigned to a Group if you intend to only assign a Group to that task instead of an individual user.

[Guruji]

I don't see a way to assign the initial task to the User Group, when I want to have the assignment rule as "Value Based". I want to keep it value based because further tasks might get rejected by the approver and come back here for re-submission. How do I do this?

[Ironguts25]

Select Cyclical Assignment then the user tab will appear. Assign your users/groups. Then go back to the rules tab, select Value Based Assignment and Save.

[Guruji]

I tried that, although the Process is still not appearing on the Home>New Case Section. Process Permissions have been given to All in the Employee Group.

[Guruji]

Okay. Was able to get around it by assigning individual employees temporarily. There is this employee group which doesn't let me assign it to the initial task. I get an error saying Bad Request: invalid 'aas_uid', string too short or something.

[Ironguts25]

What release of PM 3.0 are you using? I believe 3.0.0.5 is the latest. I would upgrade if you are not using the latest release.

[Guruji]

I am on 3.0.0.5 already.

[Ironguts25]

Was the Group initially created under a previous version? Try creating a new Group and add the employees to the new Group and assign it to the initial task.

[Guruji]

Yes, it was created under previous version. Will create a new one.

Thanks for your help! Appreciate it.