[RokPestotnik]

Is it possible to reactivate the case, which is closed and then route it to the adhoc task?
Is it possible to reroute the case to different task in the process?

Thanks for your help, Rok

[ArturoRobles]

Hello RokPestotnik

1. Yes, a ProcessMaker Case Supervisor with the PROCESSMAKER_MANAGER and/or PROCESSMAKER_ADMIN roles can reopen cases and reassign them to other users.

2. No, you can't manually reroute a running case to a task other than the one already assigned in the Routing Rules. But you can use Conditions in order to reroute the case to another task if certain conditions are met. You can read more about Conditions on our wiki here: http://wiki.processmaker.com/index.php/Using_Conditions

Hope that helps you and thank you for using ProcessMaker.

[davedran]

Hi!

Can you explain on how I can reopen a case? I am using processmaker 2.45.

Thank you.

David

[amosbatto]

davedran,
After a case has a status of "COMPLETED" or "CANCELLED" there is no easy way to restart the case. You can write directly to the database with a trigger. See:
http://wiki.processmaker.com/index.php/ ... ing_a_Case

You would need to create a process with a DynaForm were the user can enter the case number and the trigger which is fired after the DynaForm would change the status of the specified case.

Another way to do it is to use PMFNewCase() to start a new case. Then you can call Cases::LoadCase() to get the variables from the old case and use PMFSendVariables() to send those variables to the new case, but you can only begin the new case at a starting task, so you might have to redo some tasks in the new case to get back to the original point.

If you aren't a programmer and this is too complicated for you to implement, then I recommend that you simply pause the case. Then the assigned user or Process Supervisors can unpause the case.