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HTML2PDF not working when running a process

Posted: Wed Sep 26, 2018 2:17 am
by geraldine123
Good day,
I have a problem in generating output document. I'm using 3.1.3 - Enterprise Edition. A week earlier, it is working properly, but after renewing the ssl certificate we started to notice the problems in generating output document (PDF). We don't know if it is because of the renewal of the ssl certificate since no processmaker files have been patched.

1. The HTML2PDF not working when running a process. In the output document editor the content is fine, but when the case is running the result of the html2pdf report generator is empty or blank page.

2. The TCPDF report generator always show this error when calling an image from the process public files or any publicly accessible image TCPDF ERROR: [Image] Unable to get image: https://serverIP/sysworkspace/en/neocla ... /image.jpg

I hope somebody can help me to solve this problem.
Thank you.

Re: HTML2PDF not working when running a process

Posted: Fri Nov 15, 2019 5:50 pm
by dan123dan
Hi, check the connection with the image, probably your server can not access to the image

html2pdf and TCPDF are working ant the problem is the connection that you're making