- Sun Jun 27, 2021 3:39 am
#829280
Dear all,
I want to allow the requesters to cancel their cases if they are not completed. I followed the document here: https://wiki.processmaker.com/3.2/Cases/Actions#Cancel
1. In Admin -> Users -> Role: Add the PM_CANCELCASE permission to the user role Operator.
2. Ensure the requester has the Operator role.
3. In the Process designer -> Permission, ensure the user is able to see all participated cases.
However, after completing these steps, I still cannot see the Action > Cancel button with the requester user account.
Here is how I test:
1. Log in with user A account.
2. Create a case, and submit. The case flow to the next user B.
3. In User A -> Participated box, find the case.
4. I can't find the Action -> Cancel button after open the case with User A account.
I am testing under PM 3.4
Did I miss anything?
Thanks!
I want to allow the requesters to cancel their cases if they are not completed. I followed the document here: https://wiki.processmaker.com/3.2/Cases/Actions#Cancel
1. In Admin -> Users -> Role: Add the PM_CANCELCASE permission to the user role Operator.
2. Ensure the requester has the Operator role.
3. In the Process designer -> Permission, ensure the user is able to see all participated cases.
However, after completing these steps, I still cannot see the Action > Cancel button with the requester user account.
Here is how I test:
1. Log in with user A account.
2. Create a case, and submit. The case flow to the next user B.
3. In User A -> Participated box, find the case.
4. I can't find the Action -> Cancel button after open the case with User A account.
I am testing under PM 3.4
Did I miss anything?
Thanks!