[artreal]

Dear all,
I want to allow the requesters to cancel their cases if they are not completed. I followed the document here: https://wiki.processmaker.com/3.2/Cases/Actions#Cancel

1. In Admin -> Users -> Role: Add the PM_CANCELCASE permission to the user role Operator.
2. Ensure the requester has the Operator role.
3. In the Process designer -> Permission, ensure the user is able to see all participated cases.

However, after completing these steps, I still cannot see the Action > Cancel button with the requester user account.
Here is how I test:
1. Log in with user A account.
2. Create a case, and submit. The case flow to the next user B.
3. In User A -> Participated box, find the case.
4. I can't find the Action -> Cancel button after open the case with User A account.

I am testing under PM 3.4
Did I miss anything?

Thanks!

[kirkwg]

Hello Artreal,

Your steps are almost all correct except that:
Participated >> case# > don't directly click into the case, won't see the Actions.

Instead, as mentioned by the doc (although not very clear) >> type case# beside "Jump To" >> click Jump To >>
then you can see the Actions >> Cancel. See attached.

Let me know if you still can not find, cheers.

[artreal]

Hi Kirkwg,

Thanks for the prompt reply. I realized that my screen was not big enough to show the "Jump To" button.
However, after I clicked Jump To, I have seen an error messages: You have set a Invalid Application Number.

Tried google it, but unable to find a clue. May I have your further suggestion please?

Tks,
artreal

[kirkwg]

Hi,

Can you try show me any screenshots on participate/Jump to, and the permission role you have set for OPERATOR, and the Process Permission for users as well.

[kirkwg]

Did you type the case# you want beside the Jump To, before clicking the Jump To?

[kirkwg]

Invalid Application Number - I tested that when you haven't typed the case# just click Jump To, you will get this error ^^

[artreal]

Hi KirkWg,

I am afraid, I still cannot see the Action > cancel button following the Jump To procedure. And below are two screenshots.

Capture.JPG (65.39 KiB) Viewed 7742 times

Capture1.JPG (38.26 KiB) Viewed 7742 times

Capture2.JPG (52.5 KiB) Viewed 7740 times

Capture4.JPG (41.19 KiB) Viewed 7737 times

Capture5.JPG (30.1 KiB) Viewed 7737 times

Capture6.JPG (25.2 KiB) Viewed 7736 times

[kirkwg]

Hi,
I want to check if Principle account belongs to OPERATOR Role, then send me the screenshot for the permissions set up for Operator?
Your jump to page shows no actions, no notes, no information tab etc, quite abnormal....

[artreal]

Hi KirkWg,

Tks for replying. I have uploaded the screenshot above.

[kirkwg]

Hi there,

I searched that Similar error previously encountered, see
https://forum.processmaker.com/viewtopic.php?t=713780
UNDEFINED INDEX: OBJECTPERMISSIONS ...

Seems to me our steps or settings are correct so far. As the above ticket mentioned maybe problem occurred during Processmaker installation. One final trial is to export your .pmx the processs file if you could, then I could test it on my system to verify? Other than that I have no clue for what's wrong?

[kirkwg]

further search, related to your problem, a bug? But you are using v3.4+ should not have this kind of problem, so wired ??
What exact version you have? Will you consider to upgrade it to v3.5+ or even 3.6?
Anyway, let me know what you will prefer?

https://forum.processmaker.com/viewtopic.php?t=713838

To fix the bug - workaround:
https://www.pmusers.com/index.php/Bugs_to_fix_when_installing_%26_upgrading#Home_.3E_Participated_doesn.27t_work_in_3.2.2.2B

[artreal]

Hi KirkWg,

Please find my project attached. Thanks for the effort.

HR_R2_Recruitment-2.pmx

(787.36 KiB) Downloaded 207 times

[kirkwg]

Hello Artreal,
You haven't attached the 2 sub-forms that I can't open the process? Cheers.

[artreal]

Hi KirkWg,

It's indeed strange... I tried to import the same file into a different environment, and it worked. The file is exported by Clicking the Designer -> Export Process button. Therefore, all subforms, forms should've already been included.
I also did a quick browse through of the exported XML file, and I can find the dynaforms records in the file.
Do you think there is a compatibility issue here?
The system is 3.4.7 Community.

Best,
artreal

[kirkwg]

Yes, really strange. At least, when I import your process, I can't view the whole form or nothing seen the two sub-forms. So better find a stable version and test again.

As I am not using any Community edition, so I couldn't give suggestion that which one is more stable. Try to find any latest community version, say any v3.5??

Regarding our steps or config, permissions etc, you do all correct! Good luck..

[artreal]

Tks, KirkWg still, for the confirm and for your patience.

[programerboy]

Hi,
Please add these lines in end of "\workflow\engine\config\env.ini" and then restart your apache service and check jump again:

Code: Select all

display_errors = On
error_reporting = E_ALL & ~E_NOTICE & ~E_STRICT & ~E_DEPRECATED & ~E_WARNING

Also, you can only cancel a case that is in the TODO status and has only one thread, and another case with the same case number in the TODO status and open is not in someone else's hands.

https://pmlearning.info
Thanks

[artreal]

Hi programmerboy,

It is great. The solution worked like a magic!
What does this configuration mean?

Tks,
artreal