[namnvmcbank]

Hi all,
we encounter this issue:
many case have been missing. We can not find case, both in "advance search" box and in user's next task inbox, although case status is TO_DO.
This happens when user click continue, case will be route to next task.

i check with table app_delegation I found records where DEL_LAST_INDEX = 1 have DEL_THREAD_STATUS = CLOSED and APP_STATUS = TO_DO and DEL_FINISH_DATE IS NOT NULL

Tks for support !

app_cache_view and app_delegation data in attach

[programerboy]

Hi,
What version of the program are you using?
http://pmlearning.info
Thanks

[namnvmcbank]

Hi,
What version of the program are you using?
http://pmlearning.info
Thanks

Hi,
we using 3.1.3 - Enterprise Edition version

[programerboy]

Hi,
Please check these links and run them in cmd (first get backup form your database):
https://wiki.processmaker.com/3.3/processmaker_command#cacheview-repair
https://wiki.processmaker.com/3.3/processmaker_command#migrate-new-cases-lists

http://pmlearning.info
Thanks

[namnvmcbank]

Hi,
Please check these links and run them in cmd (first get backup form your database):
https://wiki.processmaker.com/3.3/processmaker_command#cacheview-repair
https://wiki.processmaker.com/3.3/processmaker_command#migrate-new-cases-lists

http://pmlearning.info
Thanks

Do you have any solution to solve this problem so it won't happen again?
Currently we update/correct data in "app_delegation" table for cases we found missing fields. We are seeking for solution to make this issue not happen again.

[programerboy]

Hi,
You must update you processmaker to latest stable version like 3.4.11 or 3.5.2 or if you use enterprise edition you can contact to support team.
http://pmlearning.info
Thanks