how to find an old case

Forum rules: Please search to see if a question has already asked before creating a new topic. Please don't post the same question in multiple forums.

5 posts
First unread post

5 posts

how to find an old case#825695

By medoman - Wed Jul 31, 2019 3:47 am

- Wed Jul 31, 2019 3:47 am #825695

Hello Dear friends
i have a case number that i can not find in the app_cash_view table, the top management need this case history immediately and i dont know where to find it, please help

Re: how to find an old case#825706

By amosbatto - Wed Jul 31, 2019 11:25 pm

- Wed Jul 31, 2019 11:25 pm #825706

All cases should be listed in the APPLICATION and APP_CACHE_VIEW tables in the database. If you called the PMFDeleteCase() function in a trigger or selected a process and clicked on the "Delete All Cases" button, then you might have deleted the case from the database.

Re: how to find an old case#825707

By amosbatto - Wed Jul 31, 2019 11:26 pm

- Wed Jul 31, 2019 11:26 pm #825707

If a Web Entry form wasn't submitted properly, then the case isn't created.

Re: how to find an old case#825729

By medoman - Thu Aug 01, 2019 4:56 am

- Thu Aug 01, 2019 4:56 am #825729

amosbatto wrote: ↑Wed Jul 31, 2019 11:26 pm If a Web Entry form wasn't submitted properly, then the case isn't created.

in my situation i have cases counter up to 6000 and i'm searching for case number 1352

Re: how to find an old case#825751

By amosbatto - Fri Aug 02, 2019 12:46 am

- Fri Aug 02, 2019 12:46 am #825751

If you don't see the case in the APPLICATION table, then the case doesn't exist in your database.

If you deleted the case, then do you have a backup of your database from before you deleted the case?