Send Email To Group Or User In The First Task In A Sub Process
Posted: Tue Jul 30, 2019 11:35 am
Hi, I have a Parent Process eventually creates a sub case. The Sub Process has 2 possible entry points (see image below).
What's the proper way to send out notification emails to inform the users about an unassign case in the self service task, or an email to the assigned user for the other task, depending on how the case got routed?
-I tried doing triggers in the task steps before the Dynaform, but that won't kick off unless the user claims it.
-I tried doing it as a Process Trigger (Execute a trigger when a case is opened) but it won't know which email to send and to whom.
The "Security Administrator Review" task is set for Self-Service to a group. The "Secondary Approver Review" task is value-based-assigned to a user.What's the proper way to send out notification emails to inform the users about an unassign case in the self service task, or an email to the assigned user for the other task, depending on how the case got routed?
-I tried doing triggers in the task steps before the Dynaform, but that won't kick off unless the user claims it.
-I tried doing it as a Process Trigger (Execute a trigger when a case is opened) but it won't know which email to send and to whom.