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Add a new case status

Posted: Thu Jul 11, 2019 8:47 pm
by maabik
Hi,

In a validation workflow, i reach a step where i should put its status to "abandonment" and i lust add a comment to it.

When i do so, the case statut is set to "Completed", the task is moved to "Participated" section and i can't get to the comment entered.

is it possible to add a new case status "Abandonment" and have the possibility to open the case to read the comments?

Best Regards