Add a new case status
Posted: Thu Jul 11, 2019 8:47 pm
Hi,
In a validation workflow, i reach a step where i should put its status to "abandonment" and i lust add a comment to it.
When i do so, the case statut is set to "Completed", the task is moved to "Participated" section and i can't get to the comment entered.
is it possible to add a new case status "Abandonment" and have the possibility to open the case to read the comments?
Best Regards
In a validation workflow, i reach a step where i should put its status to "abandonment" and i lust add a comment to it.
When i do so, the case statut is set to "Completed", the task is moved to "Participated" section and i can't get to the comment entered.
is it possible to add a new case status "Abandonment" and have the possibility to open the case to read the comments?
Best Regards