By zeiscas - Fri Jun 14, 2019 10:36 am
- Fri Jun 14, 2019 10:36 am
#824906
Hi,
There were some strange issues happening with duplicate cases created (PMFCreateNewCase()) by a trigger fired on "before routing" and I'm assuming this could be due to the use of Edge (or other) browser different from Firefox! Do you have any tip?
Now, I need to pause (i wanted to cancel or delete if possible?) these cases and the system is poping up the error message: "The case has not stopped due to its trigger".
What it's happening here?
Thank you very much.
There were some strange issues happening with duplicate cases created (PMFCreateNewCase()) by a trigger fired on "before routing" and I'm assuming this could be due to the use of Edge (or other) browser different from Firefox! Do you have any tip?
Now, I need to pause (i wanted to cancel or delete if possible?) these cases and the system is poping up the error message: "The case has not stopped due to its trigger".
What it's happening here?
Thank you very much.