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Case link via email trigger

Posted: Tue May 14, 2019 6:51 am
by HeshanKaru1994
Can you go to inbox rather than going to participated when using case link

Re: Case link via email trigger

Posted: Tue May 14, 2019 11:34 pm
by amosbatto
What URL are you using?

You should use a URL like this in your email template to open the current case from an email:
http://<domain-or-ip>/[email protected]=SYS_SYS/@=SYS_LANG/@=SYS_SKIN/cases/opencase/@=APPLICATION

The user will be forced to login if there is no open login session, and then it will redirect to open the case.
If the use is currently assigned to an open task in the case, then the user will be able to edit the case. If the user isn't assigned to a currently open task in the case, then ProcessMaker will redirect to the case summary (which is the same as what you see under Home > Participated when opening a case).