[HeshanKaru1994]

How to send a reminder email after a timer event

timer.PNG (10.65 KiB) Viewed 4560 times

[HeshanKaru1994]

There are 2 tasks

A -> B
You have 10 days to complete the B process. If the process is not completed the First Reminder email should be sent to the appropriate user and if the task is not completed after another 5 days the second reminder email should be send.How to implement this scenario

[amosbatto]

See: https://www.pmusers.com/index.php/Send_ ... is_overdue

[HeshanKaru1994]

Do we need to create this process in the existing workflow or as a separate workflow

[HeshanKaru1994]

Can you please combine it to another process and share the pmx file

[amosbatto]

The process to send out the email is a separate process.
You need to change this:
$taskId = '3839855285b99bcad876958079357667';
To the ID of your task in another process which is overdue.

[HeshanKaru1994]

How do you initiate that process through a message event and a timer event as like I did or is there a another way to start it

[amosbatto]

You need to start a case in the separate process and then let it automatically loop forever. You have to set your timereventcron.php file to periodically execute on your ProcessMaker server to keep it looping.