[HeshanKaru1994]

Can you cancel a case on button click?

[rogerdeku]

Hello HeshanKaru1994


Yes you can! cancel a case with a buttom click:

The cancel case action is based on the permission PM_CANCELCASE, which allows a user to cancel cases that have been assigned to them, and current user has Process Supervisor permissions.

Please keep in mind:

A case can't be canceled if more than one parallel thread is being executed (e.g. while using parallel gateways, parallel tasks and/or inclusive gateways).

Please read this guide to know more about it
https://wiki.processmaker.com/3.1/Cases#Cancel

[HeshanKaru1994]

I was looking for a trigger to do that action. It is also good if that can close the open case also.

[amosbatto]

If you are using PM 3.3.0 or later, you can cancel cases with parallel tasks.

If you want to do it in a trigger and redirect back to the Inbox, use this code:

Code: Select all

PMFCancelCase(@@APPLICATION);
header("Location: casesListExtJsRedirector");
die();

Your users need the PM_CANCELCASES permission in their roles to cancel cases. You can add a Cancel button to a Dynaform:
https://wiki.processmaker.com/3.2/Submi ... ancel_Case

[HeshanKaru1994]

So here you have to click cancel button and then submit the form. I want the implementation as once you click on the cancel button it routes to the end of the case.

[amosbatto]

So here you have to click cancel button and then submit the form. I want the implementation as once you click on the cancel button it routes to the end of the case.

Canceling will stop the case at its current position in the process. Once you cancel the case, you can't route to the end of the case. If you want to route to the last task in the case, then you need to add a path to your process to skip to the last task in the process:

ProcessToSkipToEnd.png (13.73 KiB) Viewed 6799 times

In the exclusive gateway, you can use the following routing rule:

routingRuleToSkipToEnd.png (28.03 KiB) Viewed 6799 times

Then, add the following controls to your Dynaform in "Task 1":
* A Submit button with the ID "cancelBtn"
* A Hidden field with the ID and variable "routeToLastTask"

Then, add the following JavaScript to your Dynaform:

Code: Select all

$("#cancelBtn").find("button").click( function() {
     $("#routeToLastTask").setValue("yes");
});

By the way, it is much easier to just go to Action > Cancel in the menu, if all you want to do is cancel the case.

[charles]

If you are using PM 3.3.0 or later, you can cancel cases with parallel tasks.

If you want to do it in a trigger and redirect back to the Inbox, use this code:

Code: Select all

PMFCancelCase(@@APPLICATION);
header("Location: casesListExtJsRedirector");
die();

Your users need the PM_CANCELCASES permission in their roles to cancel cases. You can add a Cancel button to a Dynaform:
https://wiki.processmaker.com/3.2/Submit_and_Button_Controls#Cancel_Case

The trigger is Not working on my version 3.3.0 even with SuperAdmin user for both paralel and non paralel case.
Any idea?

while without trigger (manual action button) only available on non parallel task. but for paralel task there is not any action cancel button