Admin Accounts Can See A Parent Case, But Not After Sub-Processes's Cases Are Generated

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Admin Accounts Can See A Parent Case, But Not After Sub-Processes's Cases Are Generated#822891

By richvle - Tue Feb 12, 2019 12:16 pm

- Tue Feb 12, 2019 12:16 pm #822891

Is anybody else having this issue where when a parent process is executing, the case is visible to the admin through advanced search (even though he didn't participate in it) because it's allowed through the process permissions. However, when the parent process generates addition cases for each of the sub-processes, the parent case is no longer available in advanced search to the admin.
The parent case and sub-process cases are available to the participating users through "Participated" though.
For admin, only the sub-process cases are available through the "Advanced Search".

Re: Admin Accounts Can See A Parent Case, But Not After Sub-Processes's Cases Are Generated#822897

By amosbatto - Tue Feb 12, 2019 9:22 pm

- Tue Feb 12, 2019 9:22 pm #822897

The code fix by MK8800 in the MySQL trigger might solve your problem:
viewtopic.php?f=41&t=710184&start=30#p795922

Re: Admin Accounts Can See A Parent Case, But Not After Sub-Processes's Cases Are Generated#822937

By richvle - Thu Feb 14, 2019 2:46 pm

- Thu Feb 14, 2019 2:46 pm #822937

Hi Amos. I've tried that, and it doesn't seem to have any effect. The parent case and sub cases are still visible from the case creator's participated foldwer, but still not listing in the admin's advanced search.

amosbatto wrote: ↑Tue Feb 12, 2019 9:22 pm The code fix by MK8800 in the MySQL trigger might solve your problem:
viewtopic.php?f=41&t=710184&start=30#p795922