- Mon Jul 30, 2018 10:28 am
#815398
Hello All.
I've been in the PM Development for almost a year and I came across an issue that needed to be solved urgently.
We have a task that should have an SLA of 2 days where after it times out it should proceed to the next Task
I tried the Time out flag in the Task Assignment Rules but it is not working even after running the cron.php file manually from the server , also inside the cron logs I could not find the name of the Task or even the Case ID that has the unassigned pending case.
I've been in the PM Development for almost a year and I came across an issue that needed to be solved urgently.
We have a task that should have an SLA of 2 days where after it times out it should proceed to the next Task
I tried the Time out flag in the Task Assignment Rules but it is not working even after running the cron.php file manually from the server , also inside the cron logs I could not find the name of the Task or even the Case ID that has the unassigned pending case.