ProcessMaker Forum | BPM Workflow Simplified

Posted: **Thu Mar 01, 2018 10:24 pm**

When you put this in the template's rich text editor:

https://@=ticket_id_link

The template editor will automatically recognize it as a URL and transforms it into this HTML code:

<p><a href="https://=ticket_id_link">https://@=ticket_id_link</a></p>

You can fix this by editing the HTML code and changing it to:

<p><a href="https://@=ticket_id_link">https://@=ticket_id_link</a></p>

You can also prevent this problem by putting the protocol in your variable. If you set the variable in the trigger like this:

@@ticket_id_link = "https://example.com/extra/info";

Then you can use this HTML in the template:

<p><a href="@=ticket_id_link">@=ticket_id_link</a></p>

Posted: **Fri Mar 02, 2018 7:54 pm**

I now see the problem that your are describing. When the form is saved, it changes the HTML code.

To get around it, I used this trigger code:

@@ticket_id_link = '<a href="https://myexample/extra/info">Extra Info</a>';

Then I used this in my template:

For more, see: @=ticket_id_link

Please register a bug report about this at http://bugs.processmaker.com

Posted: **Mon Dec 04, 2023 9:23 am**

I get this bug to. It's breaking a lot of stuff for me. Can you link to the raised issue

Problem with links in email events since Update to Version 3.2.1