[Skipper]

Hello everybody,

I have the following Problem:
I'm using email events in processes and in the email templates I'm using links to the processmaker cases and in some mails links to a ticket system.
Both the link to the ticket system and to the processmaker cases are predifined and stored in a processmaker variable which I paste into the html link value of 'href' in the email template. But because the full link also with the protocoll (http or https) is defined in the variable and I don't write it by defining the link in the template processmaker everytime writes 'https://processmaker/sysworkflow/en/neoclassic/' at first and tthan filled in the variable. Ok I'm not stupid I wrote the protocoll at first and the the variable for example: https://@=ticket_id_link
But I think because of the two slashes in the code of the template there is only 'https://=ticket_id_link'.
So my links in the mail now never works. I think this is a parsing problem with the Rich-Text editor.
Can someone help?
Thanks
Kind regards

[amosbatto]

When you put this in the template's rich text editor:

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https://@=ticket_id_link

The template editor will automatically recognize it as a URL and transforms it into this HTML code:

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<p><a href="https://=ticket_id_link">https://@=ticket_id_link</a></p> 

You can fix this by editing the HTML code and changing it to:

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<p><a href="https://@=ticket_id_link">https://@=ticket_id_link</a></p> 

You can also prevent this problem by putting the protocol in your variable. If you set the variable in the trigger like this:

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@@ticket_id_link = "https://example.com/extra/info"; 

Then you can use this HTML in the template:

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<p><a href="@=ticket_id_link">@=ticket_id_link</a></p> 

[Skipper]

Hello,

no I can't fix it by editing the HTML Code in the Rich Text Editor. It always changes the html code back to

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<p><a href="https://=ticket_id_link">https://@=ticket_id_link</a></p> 

That is my problem.

Second: I have prevent this problem by putting the fully link address in the variable. But when I'm just insert the variable in the Rich Text field for the link it add always 'https://processmaker/sysworkflow/en/neoclassic/' in front of the Variable.

The only way to prevent is after I edited the mail in the Rich Text editor I open the HTML only view in the Templates store and cut out the added part from the editor
'https://processmaker/sysworkflow/en/neoclassic/' in front of the variable. After that it works but I think this is a bug in the Richt Text editor which just didn't accept just a variable as a url for a link.

[amosbatto]

I now see the problem that your are describing. When the form is saved, it changes the HTML code.

To get around it, I used this trigger code:

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@@ticket_id_link = '<a href="https://myexample/extra/info">Extra Info</a>'; 

Then I used this in my template:

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For more, see: @=ticket_id_link

Please register a bug report about this at http://bugs.processmaker.com

[robert3erw]

I get this bug to. It's breaking a lot of stuff for me. Can you link to the raised issue