- Tue Feb 27, 2018 3:55 pm
#813414
I need help understanding how gateways work. I have a task, "Validate Request" where the Case Manager validates the submitted request. However, if the Case Manager needs more information, he/she will click a button "Ask Question" this sets a variable, "askQuestion" to true. Then in the gateway, I want to divert the flow to the Requester lane, in a task "Need Additional Info". But all I get when I click "Ask Question" is "All conditions in evaluation routing rule evaluated to false, so workflow stopped. ...."
I'd upload a pic of the workflow, but it is proprietary.
Thank you for all replies.
I'd upload a pic of the workflow, but it is proprietary.
Thank you for all replies.