[sgkalluri]

Hello everyone,

I use the routeCase function regularly for derivating tasks. Expected outcomes are seen normally. However, there is a special situation where routeCase (or maybe even the PMF function DerivateCase) does not seem to work. This happens when the task is the final task of a process. Looks like routeCase moves the case out of the task, but the App_Status field in the application table remains as 'To_Do'. It should in fact become 'Completed'.

Is this something that you may have observed?

Any guidance would be appreciated.

Best wishes,
SGK

[amosbatto]

PMFDerivateCase() set the status to Completed when the last task in the process.

The developers are not longer maintaining web services, since they want people to use REST. The only workaround I can think to do is to create a trigger like this:

Code: Select all

$caseId = @@APPLICATION;
$index = @@INDEX;
$sql = "UPDATE APP_DELEGATION SET APP_STATUS='COMPLETED' WHERE APP_UID='$caseId' ";
executeQuery($sql);
$sql = "UPDATE APPLICATION SET APP_STATUS='COMPLETED' WHERE APP_UID='$caseId' AND DEL_INDEX=$index ";
executeQuery($sql);

Then use the executeTrigger() web service to execute it after calling routeCase().

[sgkalluri]

Thanks Amos. - SGK