I'm building a process where I want to allocate a task to the manager of a Department. In this scenario, I want a previously entered variable (MediaType) to direct which department the task should get routed to. So for example where MediaType = Audio, the task should get routed to the Audio manager. Is there a way of either:
a) routing to a Department, where it would appear in the Manager's inbox, or
b) getting the manager of a specific Department and routing to them.
The idea is that I would like to route cases to the manager of a Department so that they can reassign them to members of their Department - the opposite of the "Reports To" assignment.
I could just route it a specific user (the manager), but if I'm going to the trouble of setting Departments then it would be useful to be able to route to them.
thanks in advance