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By ptmi1047
#790260
Hello,

I created a case in PM 3.1, The process already in final task but not yet completed.
When I checked in my "Inbox" the case not appear so I can't proceed to the next step, but I can find the case in "Participated".
I also check in database, table application--> APP_DATA, I found error like : __ERROR__";s:69:"mssql_free_result() expects parameter 1 to be resource, boolean given";}

How to make the case appear again in "Inbox"?

Please help.

Thanks.
By zainab
#790266
Hello,

What is the value of APP_STATUS and APP_THREAD_STATUS in APPLICATION table for that case?

Best Regards,
Zainab Sabunwala
User avatar
By amosbatto
#790286
Use the value of the APPLICATION.APP_UID for that case and do these queries in the database:
Code: Select all
SELECT APP_STATUS, APP_UID FROM APPLICATION WHERE APP_UID="XXXXXXXXXXXXXXXXXXXXXXX";
SELECT * FROM APP_DELEGATION WHERE APP_UID="XXXXXXXXXXXXXXXXXXXXXX" ;
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