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By MitraDeepak
Hi, Friends! Could you help me?

I get this error message when I try to create a new case:

Unable to execute INSERT statement. [wrapped: Could not execute update [Native Error: Got a packet bigger than 'max_allowed_packet' bytes] [User Info: INSERT INTO APP_HISTORY (`APP_UID`,`DEL_INDEX`,`PRO_UID`,`TAS_UID`,`DYN_UID`,`OBJ_TYPE`,`USR_UID`,`APP_STATUS`,`HISTORY_DATE`,`HISTORY_DATA`) VALUES ('51076624358e87ca53f0ce3080360389',1,'203421479584bb69a90ce06028035027','5432950225854d27731bd89073404548','4096870495854d296435bd1043487764','DYNAFORM','645522746578a029f449748006926157','DRAFT','2017-04-08 11:31:14','a:5:{s:9:\"data_set1\";s:577203:\"[[\"33\",null,\"0\",\"2016-11-29 00:00:00\",\"Self\",\"\",\"\",\"Cashier\",\"903\",\"U V Patil\",\"cashier\",\"9766187808\",\"[email protected]\",\"finanace\",\"corporate\",\"More Than 50k\",\"\",\"\",\"\",\"\",\"\",\"\",\"\",\"\",\"\",\"\",\"1\",\"Official\",\"BANK WORK\",\"Local\",\"Authorized\",\"No\",\"less than 75K\",\"uddhav.patil\",null,null,null,\"1\",\"\",\"goverdhan.hede\",null,null,null,\"\",\"2016-12-01 00:00:00\",\"14:00:00\",\"17:00:00\",\"CAMEL HOUSE\",\"idbi, SBI, KOTAK\",\"CAMEL HOUSE\",\"Yes\",\"MH-15-EX-2271\......

I get this error no matter what process I choose, and no matther which user is logged on (even admin user).

If you think more information is needed, just let me know.
By mishika

Please check in your php.ini file located at "/etc/php5/apache2/php.ini" the values of memory_limit and post_max_size.
Assign larger values for these parameters in the file and then check if your problem resolves.
Also, what is the SQL version you are using?

Best Regards

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