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By MitraDeepak
#790211
Hi, Friends! Could you help me?

I get this error message when I try to create a new case:

RuntimeException:
Unable to execute INSERT statement. [wrapped: Could not execute update [Native Error: Got a packet bigger than 'max_allowed_packet' bytes] [User Info: INSERT INTO APP_HISTORY (`APP_UID`,`DEL_INDEX`,`PRO_UID`,`TAS_UID`,`DYN_UID`,`OBJ_TYPE`,`USR_UID`,`APP_STATUS`,`HISTORY_DATE`,`HISTORY_DATA`) VALUES ('51076624358e87ca53f0ce3080360389',1,'203421479584bb69a90ce06028035027','5432950225854d27731bd89073404548','4096870495854d296435bd1043487764','DYNAFORM','645522746578a029f449748006926157','DRAFT','2017-04-08 11:31:14','a:5:{s:9:\"data_set1\";s:577203:\"[[\"33\",null,\"0\",\"2016-11-29 00:00:00\",\"Self\",\"\",\"\",\"Cashier\",\"903\",\"U V Patil\",\"cashier\",\"9766187808\",\"[email protected]\",\"finanace\",\"corporate\",\"More Than 50k\",\"\",\"\",\"\",\"\",\"\",\"\",\"\",\"\",\"\",\"\",\"1\",\"Official\",\"BANK WORK\",\"Local\",\"Authorized\",\"No\",\"less than 75K\",\"uddhav.patil\",null,null,null,\"1\",\"\",\"goverdhan.hede\",null,null,null,\"\",\"2016-12-01 00:00:00\",\"14:00:00\",\"17:00:00\",\"CAMEL HOUSE\",\"idbi, SBI, KOTAK\",\"CAMEL HOUSE\",\"Yes\",\"MH-15-EX-2271\......



I get this error no matter what process I choose, and no matther which user is logged on (even admin user).

If you think more information is needed, just let me know.
By mishika
#790216
Hello,

Please check in your php.ini file located at "/etc/php5/apache2/php.ini" the values of memory_limit and post_max_size.
Assign larger values for these parameters in the file and then check if your problem resolves.
Also, what is the SQL version you are using?

Best Regards
Mishika
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