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Case lost after Message Events

Posted: Thu May 21, 2015 2:20 am
by khoer52
Dear all,

I was trying to use events like the image.
It's exactly like the sample in the wiki.

But when i try to run it, task coba doesn't show in the user inbox.
In participated menu of first user, current user is admin and task 'INTERMEDIATE-CATCH-MESSAGE-EVENTS'.

I check admin inbox. Inbox menu show number of incoming case but 'no records found'.

I have followed the wiki, did i miss something?

Re: Case lost after Message Events

Posted: Thu Sep 29, 2016 9:52 am
by matteoorefice
Hi can't understand why in the example two flows are outgoing from Task1

I have a similar process and many problems have arised when we put intermediate send and receive message after a gateway, an aleatory behaviour is appeared where sometimes cases are routed and sometime cases disappears

Re: Case lost after Message Events

Posted: Fri Sep 30, 2016 4:17 pm
by amosbatto
If ProcessMaker, PHP and the server aren't using the same time zone, I have seen problems with the cron.php scripts. That might be the source of the problem.

Re: Case lost after Message Events

Posted: Mon Oct 31, 2016 8:36 am
by MickyRamirez
Hi khoer52,

Did you try this issue on our last versions?, If it so we are going to fix, but we were not able to reproduce it, if you can attach your process, will be awesome!.

Greetings.

Re: Case lost after Message Events

Posted: Mon Nov 28, 2016 12:35 am
by khoer52
Hi Ramirez,

I just upgraded ProcessMaker to version 3.1.2, i will try this case again to see if the bug still rise.

Thanks