[FnDeveloper]

Hi Team,

I've noticed that PM is taking 3-4 minutes before it routes the case to the next task. Are there any ways to make the routing quicker?

Thanks in advance.

[ronrich]

Hi FnDeveloper,

does it happens for any process? any chace there are trigger in the middle, what exactly version of processmaker are you using? also, if you can send a copy of the process so I can run it locally.

Regards,

[FnDeveloper]

Hi ronrich,

Below is my setup:
2-tier setup
CentOS 7
MySQL
Processmaker 3.5.7 - Community

There are triggers but I don't think its affecting it because even though I do not put any triggers its still taking time to route the cases. Ok will send you a copy of the process.

[FnDeveloper]

Hi FnDeveloper,

does it happens for any process? any chace there are trigger in the middle, what exactly version of processmaker are you using? also, if you can send a copy of the process so I can run it locally.

Regards,

Leads_Management-1.pmx

Here is my process.
(522.89 KiB) Downloaded 215 times

[FnDeveloper]

Hi Team,

I am just keen on learning how to fix this issue of mine. Any updates?

Thanks.

[FnDeveloper]

Hi Team,

I was able to solve my issue here. I restarted the service of the Supervisor on both servers. Now its perfectly working.

[ronrich]

Hi FnDeveloper,

I'm glad to know you got it to work. Since version 3.5, supervisor has been implemented to process many tasks in the backend as an async job. It is common to have cases not routing or emails not going out, or even report tables not being regenerated when there is something wrong with the job not running, in those cases it is always wothed to restart the supervisor service.

Kind regards,