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Error- when selfservice cases are more than 300

Posted: Mon Jul 27, 2020 9:06 am
by nikitausefi
hi,
I'm using community version .when I was testing my workflow I noticed that I get the following error when the number of cases gets more than 300.
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and no case count is loaded either.
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this is my system information:
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is there a way to fix this problem?
regards.

Re: Error- when selfservice cases are more than 300

Posted: Thu Jul 30, 2020 2:38 am
by programerboy
Hi,
For solve this problem check the following link:
http://pmlearning.info/article.php?t=fix-participated-error-in-processmaker
Thanks

Re: Error- when selfservice cases are more than 300

Posted: Sun Aug 02, 2020 5:37 am
by nikitausefi
thank you for the answer. However we didn't get the "errorCode 200" error as the link suggested, but we tried the solution any way and still get the error. :(

we managed to read some of the code and we examined our query log.at last we found a very time consuming query ( I just copied a fraction as it was very long )
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we are not sure this is the cause of the problem or not.

Re: Error- when selfservice cases are more than 300

Posted: Sun Aug 02, 2020 6:34 pm
by Ironguts25
Have you tried clearing or rebuilding the Case Cache List?

https://wiki.processmaker.com/3.2/Clearing_the_Case_List_Cache

Re: Error- when selfservice cases are more than 300

Posted: Mon Aug 03, 2020 4:31 am
by nikitausefi
yes but still no luck. :(
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we deleted all the cases to check what causes this. we saw the error went away but as soon as the number of cases hits 316, it crashes again

Re: Error- when selfservice cases are more than 300

Posted: Mon Aug 03, 2020 11:36 am
by programerboy
Hi,
I attached a sample config file, Please check this link again:
http://pmlearning.info/article.php?t=fix-participated-error-in-processmaker
Thanks

Re: Error- when selfservice cases are more than 300

Posted: Wed Aug 05, 2020 5:04 am
by nikitausefi
Hi,
we tried the config file but still the same problem

Re: Error- when selfservice cases are more than 300

Posted: Thu Aug 06, 2020 11:10 pm
by Ironguts25
Maybe try increasing your thread stack size? Seems like a potential memory issue.

https://wiki.processmaker.com/3.2/Additional_Configuration#Increasing_the_Thread_Stack_Size

Re: Error- when selfservice cases are more than 300

Posted: Mon Oct 05, 2020 5:01 am
by programerboy
Hi,
I made a video to help you solve this problem, you can watch it and solve your problem accordingly.

Please check the following video:
http://pmlearning.info/video.php?t=fix_error_participated_processmaker
Thanks