- Wed Jul 17, 2019 7:01 pm
#825465
Hi All,
I have a form which we have built, where form is raised by Human Resources (HR), who sends form to IT for deletion of system access of an employee. Once IT actions this request, I want the form to route directly to the Manager of the employee.
How can I do this, that when HR initiates the case, they enter the Manager's user, hence when IT submits form, case goes to Manager directly.
I have a form which we have built, where form is raised by Human Resources (HR), who sends form to IT for deletion of system access of an employee. Once IT actions this request, I want the form to route directly to the Manager of the employee.
How can I do this, that when HR initiates the case, they enter the Manager's user, hence when IT submits form, case goes to Manager directly.