We currently use "Self Service Value based Assignment" which subsequently assigns the Case to a Group UID:
Which is great, as this then appears in the un-assigned tab for those group members.
Once claimed, it's in the Ownership of that user.
However, when the user has left or gone on Holiday, it still remains as they are the current user - so as a Supervisor or administrator I'd like to re-assign this to the Group - not a particular individual.
Is this possible via the GUI? Or would I need to run an API call
https://wiki.processmaker.com/3.3/REST_ ... ssign-case