- Tue May 29, 2018 7:55 pm
#814581
Good morning,
I was wondering is it possible to design a process which can reassign a "review task" to the manager if the supervisor hasn't made any actions(action by email) for his or her "review task" after 48 hours?
The current process is when requestor submits a request, it goes to the supervisor for approval, but sometimes the supervisor will be on leave and the ABE email will be in the mailbox for approval until he came back. Can I add a timer after supervisor review task? If the supervisor doesn't give any response for 48 hours, this task will be reassigned to the upper manager for approval. Or some workaround by doing this automatically instead of asking an admin to reassign the case.
Any ideas regarding this situation? Could you please provide a process map for a demo if possible?
Many thanks,
Yuan
I was wondering is it possible to design a process which can reassign a "review task" to the manager if the supervisor hasn't made any actions(action by email) for his or her "review task" after 48 hours?
The current process is when requestor submits a request, it goes to the supervisor for approval, but sometimes the supervisor will be on leave and the ABE email will be in the mailbox for approval until he came back. Can I add a timer after supervisor review task? If the supervisor doesn't give any response for 48 hours, this task will be reassigned to the upper manager for approval. Or some workaround by doing this automatically instead of asking an admin to reassign the case.
Any ideas regarding this situation? Could you please provide a process map for a demo if possible?
Many thanks,
Yuan