[azalea45]

Dear All,
We have a process in place that allows our students to Appeal results. We recently employed new staff to assist with this process, however when they try open the attached documents, they receive the following error "ERROR doesn't exist. it should be saved by a plugin to a different place. Please review the configuration".

plugin.png (186.85 KiB) Viewed 3217 times

Up until now we have been able click on the browser plugin loader and the plugin would be loaded. Over the course of the past week or two the plugin loader has not worked. The IT department found the URL to the plugin repository at Carnegie Mellon University. When they type in the url https://myapps.andrew.cmu.edu/citrix/xe ... fault.aspx there is now a logon screen and the plugin can no longer be loaded.

cmu.png (79.79 KiB) Viewed 3217 times

Any ideas on where to find the plugin?
What changes would need to be made to put the installable plugin on the server and the systematic changes that would be needed to load when required

Thanks
aza

[AlanBueno]

Hello Aza,

Could you tell me whats the name of the plugin you were trying to use and what features it provided?

[azalea45]

Hi Alan,
As far as i can tell the plugin is "Citrix ICA Client" It is part of the file upload/download control.

plugin.png (43.68 KiB) Viewed 3200 times

Kind Regards,
Aza

[amosbatto]

Are you using the Single Sign On plugin in ProcessMaker? Go to Admin > Plugins and verify that it is enabled.

If so, you need to add the new users to your Active Directory, LDAP or whatever you are using to do user authentication (like Google, Disqus, etc.) If you are doing Single Sign On through Carnegie Mellon, then you need to talk to them.

Also, verify that all your new users have been given process permissions to access the files.

[amosbatto]

You probably should be talking to ProcessMaker Support, if this is a custom install of ProcessMaker Campus.