missing output documents

Questions and discussion about using ProcessMaker: user interface, running cases & functionality

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azatrath
Posts: 13
Joined: Thu Oct 12, 2017 3:38 am
Country: Turkey

missing output documents

Unread postby azatrath » Tue Oct 24, 2017 8:54 am

hi all,

firstly sory for bad english,

there is missing output documents . i checked file location for missing output document with case uid, this missing file is availavle here. but i cant see them on document tab. last month i have at least 8 pages but now there is only 2 pages with 20 document.

what is the problem here? i checked forum cant find anything ,
and how can i solve this problem?
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amosbatto
Posts: 5566
Joined: Mon Jun 22, 2009 10:28 am
Country: Bolivia
Location: La Paz

Re: missing output documents

Unread postby amosbatto » Tue Oct 24, 2017 3:57 pm

Have you assigned Process Permissions to give users to right to view the task which contains the Output Document?

ProcessPermissionsAll.png
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Also see: http://wiki.processmaker.com/3.2/faq#allow_input_output_download

If that isn't the problem, then check whether the record of the Output Documents in the wf_{WORKSPACE}.APP_DOCUMENT table in the database has APP_DOC_STATUS = 'ACTIVE'.
See: http://wiki.processmaker.com/3.0/File_control#database_storage
Amos B. Batto ♦ ProcessMaker Technical Documentation Writer & Forum Manager ♦ Cofounder of ILLA (http://www.illa-a.org)


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