[ervishu83]

Hi,

I can see duplicate cases in inbox. When I search same case no in database APPLICATION table, I can see only one record for that case no.

I have searched forum and found few post on this, but no one has explained how can I remove wrong one cases from there.

From those 2 duplicate case, I would like to remove one process, so it can helpful to user to choose and proceed.

Need some urgent help on this appreciated.

Many Thanks.

[amosbatto]

Are you using subprocesses when you see the duplicate cases? There is a known bug with synchronous subprocesses showing two cases in the inbox: https://processmaker.atlassian.net/browse/TRI-2673

You can use the php processmaker cacheview-repair command to repair the cases list. See:
http://wiki.processmaker.com/3.0/proces ... iew-repair

[ervishu83]

Hi amosbatto,

Thanks for reply.

We do not have any subprocess.

For Cacheview Repair, I tried from HOME > Settings > Cases List Cache Builder. Is that similar to run that command? I already did that before I post this forum here, but that didn't help.

Should I run php processmaker cacheview-repair command?

[amosbatto]

For Cacheview Repair, I tried from HOME > Settings > Cases List Cache Builder. Is that similar to run that command? I already did that before I post this forum here, but that didn't help.

Should I run php processmaker cacheview-repair command?

Yes, you can try the php processmaker cacheview-repair command, but I doubt that it will solve the problem if the Cases List Cache Builder didn't work. If you want me to analyze it, then export your process and post it here and go into MySQL and do this query:

Code: Select all

SELECT * FROM APP_CACHE_VIEW WHERE APP_NUMBER=X;

Replace X with the case number.

You can use PhpMyAdmin via your web browser or login from the command line:

Code: Select all

mysql -u root -p
use wf_workflow
SELECT * FROM APP_CACHE_VIEW WHERE APP_NUMBER=X;
exit

Post the results of your query here and I will see if I can figure out why PM is showing the case twice in the case list.