[atuly7]

Hello,

I am using processmaker community edition3.1.2.
I want to reassign the case to particular user.So, if any approver(user) is not available then admin can reassign that case to other approver(user) For that I made admin as supervisor of process. Add PM_REASSIGNCASE permission to admin.

I followed this link
http://wiki.processmaker.com/3.0/Proces ... ing_a_Case

But when I clicked on Reassign, it shows like this

3.png (4.77 KiB) Viewed 3105 times

It didn't show user list option there. When I clicked on Reassign button in that window. It shows following pop-up.

2.png (10.72 KiB) Viewed 3105 times

If I logged in as admin. Go to Home-> Review. Open any case then Action-> Reassign. It shows following window

4.png (11.25 KiB) Viewed 3105 times

It has only admin user. I want all user's name there. How to achieve this?

Thanks & Regards

[cpomares]

Hi,
take a look at this page in processmaker wiki: http://wiki.processmaker.com/3.2/Proces ... s#Reassign
Now, the way i would achieve this is by using manual assignment, first add all the user in the assignment list, then add the supervisors who would be able to reassign cases.

Hope you find this helpful, regards
Carlos