Upload file doesn't work using mobile app

Questions and discussion about using ProcessMaker: user interface, running cases & functionality

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asamymansour
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Joined: Sun Jan 10, 2016 1:42 pm
Country: Egypt

Upload file doesn't work using mobile app

Unread postby asamymansour » Thu Mar 09, 2017 10:20 am

I have created a form with input file which uploaded by the user but I have tried to upload an input file using the android mobile app but it doesn't work and doesn't respond. Can any one help me to solve this problem? :?: :?:

mishika
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Country: India

Re: Upload file doesn't work using mobile app

Unread postby mishika » Fri Mar 10, 2017 3:55 am

Hello,

In a process, if you take an Input Document as a step in the task, it will not work on the ProcessMaker Mobile App.
The input document inside a Dynaform works well. You need to take the web control file and link it to the Input Document you want.
In the ProcessMaker Mobile App, this works fine.
You can refer the attached image for the same.
Attachments
AppInputDoc.jpg
AppInputDoc.jpg (92.08 KiB) Viewed 741 times
Mishika

amosbatto
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Re: Upload file doesn't work using mobile app

Unread postby amosbatto » Fri Mar 10, 2017 11:02 am

I just tried using file and multipleFile controls in Android 6.0.1 (CyanogenMod 13) and I can't select any files. I wonder if this is a problem with Android 6.
I have filed an internal bug report about it: https://processmaker.atlassian.net/browse/AND-113
Amos B. Batto ♦ ProcessMaker Technical Documentation Writer & Forum Manager ♦ Cofounder of ILLA (http://www.illa-a.org)

amosbatto
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Re: Upload file doesn't work using mobile app

Unread postby amosbatto » Mon Mar 13, 2017 1:01 pm

asamymansour, Can you post your version of Android and your build number? Development reports that Android 6.0.1 works in their tests.
Amos B. Batto ♦ ProcessMaker Technical Documentation Writer & Forum Manager ♦ Cofounder of ILLA (http://www.illa-a.org)

asamymansour
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Joined: Sun Jan 10, 2016 1:42 pm
Country: Egypt

Re: Upload file doesn't work using mobile app

Unread postby asamymansour » Thu Mar 16, 2017 7:41 am

amosbatto wrote:asamymansour, Can you post your version of Android and your build number? Development reports that Android 6.0.1 works in their tests.

My android version is android 7 (Nougat)

asamymansour
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Re: Upload file doesn't work using mobile app

Unread postby asamymansour » Thu Mar 16, 2017 7:50 am

Thank you Mishika

But i am already use this way to attache the file to the dynaform but it is work fine for the desktop and it doesn't work in the mobile app.

Also i have tested it on android 5 and it doesn't work. And i don't know why it is doesn't work :cry: :cry:

mishika
Posts: 156
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Country: India

Re: Upload file doesn't work using mobile app

Unread postby mishika » Thu Mar 16, 2017 8:07 am

Hello asamymansour,

This feature is working for me in Android version 5.0.2 and 5.1, as shown in the attachment in my previous post.
May I know exactly which version of Android 5 did you use?

Best Regards,
Mishika
Mishika

asamymansour
Posts: 5
Joined: Sun Jan 10, 2016 1:42 pm
Country: Egypt

Re: Upload file doesn't work using mobile app

Unread postby asamymansour » Thu Mar 16, 2017 9:49 am

mishika wrote:Hello asamymansour,

This feature is working for me in Android version 5.0.2 and 5.1, as shown in the attachment in my previous post.
May I know exactly which version of Android 5 did you use?

Best Regards,
Mishika


My android version is 5.0

I will test the same process on another version and see if it with work or not.

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erpnedir
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Re: Upload file doesn't work using mobile app

Unread postby erpnedir » Sat Nov 04, 2017 3:54 pm

File controls also do not work in iOS client.
Fatih Güneş
Selensoft Software & Consultancy
http://www.selensoft.com.tr

amosbatto
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Re: Upload file doesn't work using mobile app

Unread postby amosbatto » Wed Nov 08, 2017 11:42 pm

Faith, please file a bug report about it at http://bugs.processmaker.com
Amos B. Batto ♦ ProcessMaker Technical Documentation Writer & Forum Manager ♦ Cofounder of ILLA (http://www.illa-a.org)


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