[vpajarillo]

Hi,

Is it possible to re-open the case and can edit it?

Regards.

[allanregistos]

Hi,

Is it possible to re-open the case and can edit it?

Regards.

You mean, the *completed* case? I think no. You have to create another case for that which is more logical than editing a completed case.

[ashkufaraz]

if you have APP_UID and Index of your application you can open it with this

Code: Select all

sysworkflow/en/neoclassic/cases/cases_Step?TYPE=DYNAFORM&UID=57897009556b26f457ab798086036837&POSITION=1&ACTION=EDIT

[amosbatto]

See: http://wiki.processmaker.com/3.0/Trigge ... ning_Cases

[vpajarillo]

Thanks for the replies. I will study it on how to do it.

Thanks guys.

[vpajarillo]

Where do I put the codes?

After a case has been canceled or completed, it is not possible to reopen the case from the ProcessMaker interface. However, it is possible to reopen a case by calling the Cases::ReactivateCurrentDelegation() method to reactivate the last task in the case. Then, use the Cases::updateCase() to change the case's status from "CANCELLED" or "COMPLETED" to "TO_DO", so it will reappear in the user's Inbox. If using the Enterprise Edition, it is also necessary to call the Users::refreshTotal() method to update the user's case counters, so there is one less canceled/completed case and one more inbox case.

I already created Dynaform for the grid list, Trigger for the codes and include it to the last Task Step from the tutorial but still not works.

[amosbatto]

Did you download and import the sample process?

You have to set the triggers to fire before and after the DynaForm. See:
http://wiki.processmaker.com/3.0/Trigge ... _a_process

[vpajarillo]

I run the sample and test it, and it works fine. I can now reopen the cancel or closed tickets.

Thank you!

[groakes]

Hi Amos,

I downloaded and tried running this process but got an error
The row '' in table TASK doesn't exist!

Has something changed or should I do more study...

cheers
Greg

[amosbatto]

I downloaded and tried running this process but got an error
The row '' in table TASK doesn't exist!

Has something changed or should I do more study...

Greg, I haven't tested that code in a while. What version of PM are you using? Community or Enterprise?

By the way, if you want to open cancelled cases, then is recommended to use the PMFUncancelCase() function.

[groakes]

Hi Amos,

we're running 3.2.1 Community.

I need to re-open a completed case, rather than a cancelled case, so as to correct errors in the original (an earlier version of the process had a field that was non mandatory and so some earlier cases didn't have a value set and now don't appear in some reports). If there is an easier way to do that that's great.

cheers
Greg

[amosbatto]

Try this code:

Code: Select all

   $g = new G();
   $g->sessionVarSave();
   $result = $c->ReactivateCurrentDelegation($caseId, $index);
   $g->sessionVarRestore(); 

See:
viewtopic.php?f=47&t=713218