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Loading issue

Posted: Tue Jun 04, 2019 4:35 pm
by tlund13
Hello all,

I just upgraded the local processmaker system from 3.1.2 to 3.3.10 and the OS from Ubuntu 14.04 to 18.04. Everything has gone much smoother than expected, but I am now having an issue where I cannot get dynaforms to load. I go to open a new case, it just sits there and spins, I go to a previously entered case and go to dynaforms and get the same thing. Any assistance is greatly appreciated.

Re: Loading issue

Posted: Tue Jun 04, 2019 4:52 pm
by amosbatto
I don't recommend upgrading beyond version 3.2.1 if you are using the Community Edition. You are going to have to change the source code to fix these bugs if using version 3.3.10:
https://www.pmusers.com/index.php/Bugs_ ... _upgrading

Also did you do these following steps when upgrading?
https://wiki.processmaker.com/3.2/Proce ... grade_Plan
https://wiki.processmaker.com/3.3/Proce ... grade_Plan

Re: Loading issue

Posted: Wed Jun 19, 2019 3:25 pm
by tlund13
How much of the source code are you going to have to change?

Re: Loading issue

Posted: Wed Jun 19, 2019 3:47 pm
by amosbatto
tlund13 wrote: Wed Jun 19, 2019 3:25 pm How much of the source code are you going to have to change?
The source code changes that you need to make are here:
https://www.pmusers.com/index.php/Bugs_ ... _upgrading

Re: Loading issue

Posted: Wed Jun 19, 2019 3:55 pm
by tlund13
Will that resolve the issue of dynaforms not loading or should I just stick with 3.2.1?

Re: Loading issue

Posted: Wed Jun 19, 2019 4:22 pm
by amosbatto
I'm not sure why your Dynaforms aren't loading. You can try making those changes in the source code to see if they are causing the problem.

You have to follow the procedure in the links that I gave you in order to upgrade correctly to version 3.2.2 and latter, and then to upgrade again to version 3.3.X.

I recommend that you do the upgrade again from 3.1.2 to version 3.2.1. It is much easier.

Re: Loading issue

Posted: Wed Jun 19, 2019 4:26 pm
by tlund13
Do you happen to know when 3.3 will have a community edition?

Re: Loading issue

Posted: Wed Jun 19, 2019 4:27 pm
by amosbatto
By the way, did you do the upgrade in Ubuntu by moving to another server, or did you upgrade Ubuntu 14.04 to 18.04 in the same computer by using the "apt dist-upgrade" command?

Re: Loading issue

Posted: Wed Jun 19, 2019 4:29 pm
by amosbatto
tlund13 wrote: Wed Jun 19, 2019 4:26 pm Do you happen to know when 3.3 will have a community edition?
We have Community Editions for versions 3.3. See:
https://sourceforge.net/projects/proces ... cessMaker/

Re: Loading issue

Posted: Thu Jun 20, 2019 9:04 am
by tlund13
I spun up a test upgrade VM with a restored backup of the production server, and yes I did use the apt dist-upgrade command to go from 14 to 16 to 18. Besides having to edit source code to get 3.3.10 to work, are there other reasons you don't recommend upgrading to that version?

Re: Loading issue

Posted: Mon Jun 24, 2019 10:21 pm
by amosbatto
Maybe you can figure out what is wrong.
In your env.ini file, set:
debug=1

Do you see any errors when opening the dynaform?

Press F12 to open your web browser's debugger. Then, try to open a Dynaform and go to the "Network" tab in the browser's debugger to see if there are any failures displayed. Also go to the "Console" tab and see if there are any JavaScript errors displayed.

After you did the upgrade to Ubuntu, was ProcessMaker still working correctly? Was it the upgrade of Ubuntu or the upgrade of ProcessMaker when the problem started occurring?